I'm not down with OPP.
I'm not the most negative person, sure I can be pretty cynical at times, but the customer service field seems to be inundated with OPP. Most of their 'positivity' comes across as dripping little acidic knives of falsity. It drives me crazy.
When I hear someone going to great lengths to sound positive, so much so that it sounds forced and fake, it makes me want to jam a fork in my head.
So, sure, be positive. But, foremost, be real about it.
